(Last updated 5/25/2017)

Volunteer Coordinator

Job Objective: Recruit, manage and place volunteers for The Salvation Army, La Crosse County



  • Recruit, screen and place volunteers, and assist staff in retaining volunteers for all areas and services, including but not limited to: The Salvation Army office, food pantry, meal program, youth programs, Thrift Store, warehouse and Service Extension.
  • Work closely with all departments to identify long and short term volunteer opportunities, including assisting in identifing the need for specialty volunteers (e.g. Theraputic Recreation students or majors, a retail store marketer, a special events coordinator, medical professionals, interns, etc.).
  • Ensure every potential volunteer fills out current volunteer application, has appropriate references, and clears the criminal background check process through Divisional Headquarters before the volunteer is assigned to an area.
  • Create and implement an annual volunteer marketing plan in coordination with Development Director. This can include speaking engagements, volunteer fairs, brochures and other materials.
  • Provide Safe from Harm training for new staff members and for volunteers. (training is provided) Also direct volunteers to online Safe from Harm training and keep accurate records of their completion.
  • Ensure volunteer badges and sign-in sheets are properly maintained daily by appropriate staff members.
  • Provide information as requested by the Development Director to report at Executive Staff and Advisory Board meetings.
  • Maintain volunteer application files and hours of service for statistics.
  • Seek opportunities to turn volunteers into donors.
  • Recruit and schedule volunteer bellringers (individuals and groups).
  • Recruit volunteers for community programs, including but not limited to the following: Feed the Kids, Steppin’ Back to School, Christmas distribution.
  • Fill out and return all necessary documentation related to volunteers in a timely manner for partnering/collaborating groups such as local Universities, businesses, high schools, Americorp, etc.
  • Work with divisional headquarters to develop new contracts and follow existing contracts with groups and organizations such as RSVP, Caring and local universities.
  • Work with divisional headquarters to follow all guidelines for placing interns.
  • Research the community (including Internet research) to continually find new places to recruit volunteers and cultivate new relationships with potential volunteers.
  • Identify businesses that match employee volunteer hours with funding to the orgainzation or have volunteer team leaders (get to know those team leaders).
  • Create and maintain up-to-date database of current and potential volunteer recruitment areas such as churches, businesses, other non-profit organizations (Scouts, Americorp etc.), service clubs, universities, RSVP, CRVC, high school FBLA’s and National Honor Societies, the Chamber of Commerce, the United Way, the media and other community publications etc.
  • Create, maintain and send a regular volunteer opportunities e-newsletter to current volunteers.
  • Attend University volunteer fairs as well as other community volunteer fairs and opportunities.
  • Create and annually update and publish volunteer and intern position descriptions.
  • Indentify and excute methods to appreciate The Salvation Army volunteers on an ongoing basis within budget constraints.
  • Recognize volunteers on an annual basis. Could include a volunteer appreciation event.
  • Consider becoming a member of the Coulee Region Volunteers, and build relationships with other community volunteer coordinators.
  • Other duties as appropriate and assigned.


Education: High school diploma with some college education.  Bachelor's Degree preferred.

Experience: Previous experience in Volunteer Recruitment

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Donor Relations Specialist

Job Objective: Responsible for effective strategies and systems for raising significant gifts from individual donors to fulfill established departmental goals. Carries a portfolio of established donors and meets a specific personal revenue goal. Highly collaborative member of the Development team and fulfills a primary role in the organization’s fundraising strategy.



  • Initiates, develops, and continues relationships with existing and prospective individual donors including those identified as major or potential major contributors.
  • Visits individual major donors ($5000 +) to thank them for support, provide a stewardship report, offer a site visit, and ask for a gift.
  • Updates and maintains donor profiles, including giving history and acknowledgement system.
  • Executes fundraising proposals, key donor correspondence, develops and distributes promotional materials (in consultation with the supervisor) and other marketing ideas necessary to sustain the fund raising efforts.
  • Works collaboratively with the Planned Giving Department to elevate major donors into the Planned Giving program.
  • Works with the Direct Mail Coordinator (DHQ) to identify major donors in the LaCrosse area so that personal contact can be made for The Salvation Army in LaCrosse.
  • Coordinates with supervisor to provide tours of Salvation Army facilities with major donors to explain programs and elicit financial support.
  • Designs a plan for obtaining grants from corporations/foundations to ensure fundraising goals are met, and monitors compliance with the terms and conditions of those grants.
  • Assists with planning and implementing major fundraising events and seasonal programs.
  • Solicits in-kind donations to provide budget relief and support existing programs.
  • Actively participates, including taking leadership as required, in capital projects and campaigns for The Army in LaCrosse.


Education: Bachelor's Degree from an accredited college or university

Experience: Three years' experience in a related capacity including knowledge of Annual Giving, Capital Campaign, Foundation/Corporate solicitations, and Deferred Giving OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: CFRE preferred.  Valid driver's license with clearance to drive The Salvation Army's insurance.

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Shelter Attendant

Job Objective: Provide support to the Emergency Shelter Director by providing supervision and intake of clients, maintaining security, and providing supportive services in a Christian atmosphere.



  • Conduct intake interview of incoming resident into shelter
  • Assign a proper room and distribute needed bedding and personal items
  • Provide necessary supervision of shelter and residents, assuring that rules and policies are being followed
  • Maintain an awareness of client needs
  • Answer telephone calls, taking messages when appropriate
  • Do cleaning as necessary
  • Administers breathalyzer tests
  • Prepare snacks for shelter residents
  • Oversee lunch and dinner preparations in dining room
  • Review log book and update entries as needed
  • Supervise gym sleeper set-up, clean out lockers and do room inspections
  • Distribute medications as needed
  • Be responsible for the over-all cleanliness of the shelter areas

Education: High school degree or equivalent

Experience: Experience working with the homeless population desirable

Skills: Ability to work positively with a diverse population is necessary & needs to be able to function within a fast-paced environment and deal effectively with crisis solutions